Refund and Cancellation Policy

At 99.exchange, we are committed to providing a transparent experience for our users. This Refund and Cancellation Policy explains how refund requests, cancellations, and related matters are handled. By using our website and services, you agree to the terms described below.

1. General Policy

Please review all information carefully before completing any transaction or using our services. Once a transaction has been successfully processed, it may not be eligible for cancellation or refund except where required by applicable law or as described in this policy.

2. Cancellation Requests

If your transaction has not yet been processed, you may contact our support team to request cancellation. Approval depends on the status of the transaction and the circumstances of the request.

Transactions that have already been completed or settled may not be eligible for cancellation.

3. Refund Eligibility

Refund requests may be considered in situations such as:

Duplicate payments caused by a technical issue.
Incorrect charges resulting from a verified system error.
Unauthorized transactions that are successfully verified.
Other circumstances reviewed on a case-by-case basis.

Each request is evaluated individually, and additional verification may be required.

4. Non-Refundable Transactions

Unless required by law, refunds are generally not available for:

Successfully completed transactions.
User errors, including incorrect information entered during a transaction.
Requests submitted after the applicable review period.
Transactions that violate our Terms and Conditions.

Refund / Cancellation Policy

5. Refund Review Process

To request a refund, users may be asked to provide:

Registered account details.
Transaction reference or ID.
Date and time of the transaction.
A description of the issue.
Supporting documents or screenshots, if available.

Providing complete and accurate information helps us review requests more efficiently.

6. Processing Time

If a refund request is approved, processing time may vary depending on the payment method and financial institution involved.

Actual receipt of refunded funds may take additional time based on your payment provider’s procedures.

7. Failed or Pending Transactions

If a payment remains pending or fails due to technical reasons, the amount may be automatically reversed by your payment provider. If you believe a pending transaction has not been resolved within a reasonable time, please contact our support team.

8. Chargebacks

Before initiating a chargeback through your bank or payment provider, we encourage you to contact our customer support team so we can review and attempt to resolve the issue.

Fraudulent or abusive chargeback requests may result in restrictions on your account where permitted by applicable law.

9. Account Verification

For security purposes, refund requests may require identity or account verification. Failure to complete requested verification may delay or prevent processing of your request.

10. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Any changes will be posted on this page together with the updated effective date.

We encourage users to review this page periodically to stay informed about our current policies.

11. Contact Us

If you have questions regarding this Refund and Cancellation Policy or wish to request a review of a transaction, please contact our customer support team through the contact methods listed on the official 99.exchange website.

Important Notice

This policy is provided for general informational purposes. Refund decisions depend on the specific circumstances of each request, applicable laws, and the platform’s operational policies. Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.